Support & Contact
Several communication channels are available to get in touch with the Conveyor team:
- Slack
- In-app chat
Don't hesitate to reach out to us if you have any questions, issues, comments or suggestions. We love to get feedback from our users, and we're always happy to help.
E-mail
You can reach the Conveyor team via e-mail at: support@conveyordata.com. We typically answer within 48 hours on business days.
Slack
You can reach the Conveyor team via Slack.
Enterprise Slack channel
If your organization has an Enterprise Conveyor subscription, a dedicated Slack channel has been set up for you. Simply ask your team or manager for details on how to get started. We're committed to providing top-notch support, so you can expect a response from us within 2 hours during business hours.
Community Slack channel
We have a Slack community that's available to every user of Conveyor, regardless of the subscription tier they're on - even if it's the free tier. Please feel free to reach out to us there with any questions, bug reports, ideas, or feedback you have. We'll do our best to respond to your messages within 48 hours.
In case you are facing any issues with registration to the Slack community, please reach out to us via e-mail at: support@conveyordata.com, and we'll get you up and running.
If your organization has an Enterprise subscription, we recommend using your dedicated Enterprise Slack channel (see section above). This will make it easier for your co-workers to reference your questions and conversations in the future.
In-app chat
When clicking on the support button (upper right) in the app, you can start a chat with the Conveyor team.
Report Security issues
To report security issues please use the following e-mail: security@conveyordata.com.